Customer help
We help you before and after your purchase.
Shipping costs
Canary Islands
7 €
Flat rate
Free from 100 €
Rest of Spain
- Letter9,90 €
- Parcel14,90 €
Free from 250 €
European Union
- Letter14 €
- Parcel20 €
Free from 550 €
Small parts such as propellers or cables go by letter. LiPo batteries, drones, radios, goggles and large frames go as a parcel. If the order mixes both, the parcel rate applies.
See shipping and delivery times
Answers to common questions
Orders and shipping
How do I create an account?
You can sign up in My account or create your account at checkout.
How do I change my shipping address?
At checkout you can enter a billing address and a different shipping address.
If you make a mistake or forget, write to us as soon as possible: if the order has not been shipped yet, we will correct it.
How do I track my order?
Send us your order number by WhatsApp or email and we will tell you where it is.
If your parcel has a tracking number, you can also check it on the Correos tracking page.
Do you ship to my country?
We ship to all of Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla, and to 22 European Union countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia and Sweden.
We ship from the Canary Islands, outside the EU VAT area. When the parcel arrives, your country may charge you import VAT and a handling fee.
How long will my order take to arrive?
We ship from La Palma (Canary Islands) with Correos, the Spanish postal service. Estimated delivery is 2 to 6 working days within Spain and 4 to 11 working days to the rest of the European Union.
Will my items arrive in one package?
It depends on the size of what you order. If you want to know before buying, write to us.
If you need to swap an item
Returns and exchanges
How do returns work?
You have 14 days from receiving your order to return it. Write to us before sending it back and we will tell you how.
I received the wrong item
Write to us as soon as possible and we will sort it out.
My order arrived damaged
Take photos of the package and the product before throwing anything away, and write to us as soon as possible by WhatsApp or email. We will review it with you and find a solution.
Where do I send a return?
Email us first at info@dronefpvshop.com and we will send you the address and instructions.
How do I contact you?
The fastest way is WhatsApp: +34 658 085 504. You can also email us at info@dronefpvshop.com.
What if I entered the wrong shipping address?
Write to us as soon as possible by WhatsApp or email. If the order has not been shipped yet, we will change the address.
Can I change or cancel an order after placing it?
The quickest way is to write to us explaining what you need, and we will sort it out as soon as possible.
You can also see your orders in My account.
Can I pre-order a sold-out item?
Write to us by WhatsApp or email and we will tell you if we can get it.