{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2026-11-02T22:18:21","modified_gmt":"2026-11-02T22:18:21","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/dronefpvshop.com\/en\/customer-help\/","title":{"rendered":"Customer help"},"content":{"rendered":"<div class=\"dfs-prose\"><h1>Customer help<\/h1><h3>We help you before and after your purchase.<\/h3><h2>Shipping costs<\/h2><div class=\"dfs-cols dfs-cols-3 dfs-envios\"><div class=\"dfs-col\"><h3>Canary Islands<\/h3><p class=\"dfs-precio\">7 \u20ac<\/p><p>Flat rate<\/p><p class=\"dfs-gratis\">Free from 100 \u20ac<\/p><\/div><div class=\"dfs-col\"><h3>Rest of Spain<\/h3><ul class=\"dfs-tarifas\"><li><span>Letter<\/span><b>9,90 \u20ac<\/b><\/li><li><span>Parcel<\/span><b>14,90 \u20ac<\/b><\/li><\/ul><p class=\"dfs-gratis\">Free from 250 \u20ac<\/p><\/div><div class=\"dfs-col\"><h3>European Union<\/h3><ul class=\"dfs-tarifas\"><li><span>Letter<\/span><b>14 \u20ac<\/b><\/li><li><span>Parcel<\/span><b>20 \u20ac<\/b><\/li><\/ul><p class=\"dfs-gratis\">Free from 550 \u20ac<\/p><\/div><\/div><p>Small parts such as propellers or cables go by letter. LiPo batteries, drones, radios, goggles and large frames go as a parcel. If the order mixes both, the parcel rate applies.<\/p><p><a href=\"https:\/\/dronefpvshop.com\/en\/delivery\/\">See shipping and delivery times<\/a><\/p><div class=\"dfs-cols dfs-cols-2\"><div class=\"dfs-col\"><h6>Answers to common questions<\/h6><h2>Orders and shipping<\/h2><details class=\"dfs-faq\"><summary>How do I create an account?<\/summary><div class=\"dfs-faq-a\"><p>You can sign up in My account or create your account at checkout.<\/p><p><a href=\"https:\/\/dronefpvshop.com\/en\/my-account\/\">My account<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>How do I change my shipping address?<\/summary><div class=\"dfs-faq-a\"><p>At checkout you can enter a billing address and a different shipping address.<\/p><p>If you make a mistake or forget, write to us as soon as possible: if the order has not been shipped yet, we will correct it.<\/p><p><a href=\"https:\/\/dronefpvshop.com\/en\/my-account\/edit-address\/\">Change my addresses<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>How do I track my order?<\/summary><div class=\"dfs-faq-a\"><p>Send us your order number by WhatsApp or email and we will tell you where it is.<\/p><p>If your parcel has a tracking number, you can also check it on the Correos tracking page.<\/p><p><a href=\"https:\/\/www.correos.es\/es\/es\/herramientas\/localizador\/envios\" target=\"_blank\" rel=\"noopener\">Correos tracking<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>Do you ship to my country?<\/summary><div class=\"dfs-faq-a\"><p>We ship to all of Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla, and to 22 European Union countries: Austria, Belgium, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia and Sweden.<\/p><p>We ship from the Canary Islands, outside the EU VAT area. When the parcel arrives, your country may charge you import VAT and a handling fee.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>How long will my order take to arrive?<\/summary><div class=\"dfs-faq-a\"><p>We ship from La Palma (Canary Islands) with Correos, the Spanish postal service. Estimated delivery is 2 to 6 working days within Spain and 4 to 11 working days to the rest of the European Union.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>Will my items arrive in one package?<\/summary><div class=\"dfs-faq-a\"><p>It depends on the size of what you order. If you want to know before buying, write to us.<\/p><\/div><\/details><\/div><div class=\"dfs-col\"><h6>If you need to swap an item<\/h6><h2>Returns and exchanges<\/h2><details class=\"dfs-faq\"><summary>How do returns work?<\/summary><div class=\"dfs-faq-a\"><p>You have 14 days from receiving your order to return it. Write to us before sending it back and we will tell you how.<\/p><p><a href=\"https:\/\/dronefpvshop.com\/en\/terminos-y-condiciones\/\">Terms and Conditions<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>I received the wrong item<\/summary><div class=\"dfs-faq-a\"><p>Write to us as soon as possible and we will sort it out.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>My order arrived damaged<\/summary><div class=\"dfs-faq-a\"><p>Take photos of the package and the product before throwing anything away, and write to us as soon as possible by WhatsApp or email. We will review it with you and find a solution.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>Where do I send a return?<\/summary><div class=\"dfs-faq-a\"><p>Email us first at info@dronefpvshop.com and we will send you the address and instructions.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>How do I contact you?<\/summary><div class=\"dfs-faq-a\"><p>The fastest way is WhatsApp: +34 658 085 504. You can also email us at info@dronefpvshop.com.<\/p><p><a href=\"https:\/\/wa.me\/34658085504\" target=\"_blank\" rel=\"noopener\">Write on WhatsApp<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>What if I entered the wrong shipping address?<\/summary><div class=\"dfs-faq-a\"><p>Write to us as soon as possible by WhatsApp or email. If the order has not been shipped yet, we will change the address.<\/p><\/div><\/details><details class=\"dfs-faq\"><summary>Can I change or cancel an order after placing it?<\/summary><div class=\"dfs-faq-a\"><p>The quickest way is to write to us explaining what you need, and we will sort it out as soon as possible.<\/p><p>You can also see your orders in My account.<\/p><p><a href=\"https:\/\/dronefpvshop.com\/en\/my-account\/orders\/\">My orders<\/a><\/p><\/div><\/details><details class=\"dfs-faq\"><summary>Can I pre-order a sold-out item?<\/summary><div class=\"dfs-faq-a\"><p>Write to us by WhatsApp or email and we will tell you if we can get it.<\/p><\/div><\/details><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Ayuda al cliente Te ayudamos antes y despu\u00e9s de tu compra. Precios de env\u00edo Canarias 7 \u20ac Tarifa \u00fanica Gratis a partir de 100 \u20ac Resto de Espa\u00f1a En sobre9,90 \u20ac En paquete14,90 \u20ac Gratis a partir de 250 \u20ac Uni\u00f3n Europea En sobre14 \u20ac En paquete20 \u20ac Gratis a partir de 550 \u20ac En [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":5,"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":24595,"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions\/24595"}],"wp:attachment":[{"href":"https:\/\/dronefpvshop.com\/en\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}